zawgy9 Privacy Policy

1 Introduction

zawgy9 is a platform that takes the protection of Myanmar players' personal information seriously. This privacy policy applies to the website www.zawgy9.app and all related services. By using the service, you are considered to have accepted the terms of this policy.

Our goal is to give every player a full gaming experience while keeping their personal information secure. If you have read this policy and anything is unclear, you are welcome to contact us at [email protected].

2 Information We Collect

While players are using the platform, we may collect the following types of information—

(a) Information you provide directly

• Name, date of birth, and contact details entered when opening an account
• Bank / payment account number for deposit and withdrawal services
• Message records provided when contacting the support team
• A copy of your ID submitted for identity verification (if required)

(b) Information collected automatically

• IP address, browser type, and device technical information
• Session records of when you accessed the website (Myanmar Standard Time)
• Game history, deposit and withdrawal records, and bonus request records
• Browsing data collected through cookies and core tracking technologies

3 Purpose of Data Use

We use the personal information we store only for the following purposes—

• Account registration and identity verification
• Processing deposits and withdrawals
• Resolving player issues and support requests
• Conducting Anti-Money Laundering (AML) checks
• Understanding usage patterns to improve service quality
• Running responsible gambling protection programs
• Sending real-time announcements about bonuses and promotions (with your consent only)
• Maintaining casino platform security and cybersecurity

We will never request or use a player's personal information outside the stated purposes. If you request a restriction, we will comply to the best of our ability.

4 Sharing with Third Parties

We never sell, rent, or share players' personal information with third parties for advertising purposes. Limited data sharing may occur only in the following cases—

• Payment processing providers — KBZPay, Wave Money, AYA Pay, banks — only the data strictly necessary to carry out deposits and withdrawals
• Game technology providers — game history data to allow verification that no foul play has occurred
• Legal requests — situations where a legitimate investigation is underway and a legal response is required
• Platform security auditors — to carry out fraud prevention checks

All listed third-party service providers have signed data protection agreements and are bound to protect data to the same standard we hold ourselves to.

5 Cookies and Tracking Technologies

The zawgy9 website uses cookie technology to make browsing smoother for players. There are 3 types of cookies—

• Essential Cookies — security-related cookies such as maintaining login sessions and CSRF protection — these cookies cannot be declined and are required for the service to function
• Analytical Cookies — to understand which parts of the website are visited most — players can decline these cookies from their browser settings
• Functional Cookies — For saving language and preference settings — If you reject these cookies, some of your preferences may be lost

You can manage and delete cookies through your browser settings (Settings → Privacy). Note that deleting essential cookies may cause access issues.

6 Security Measures

To protect players' personal data, zawgy9 has put in place a number of technical safeguards—

• Data transfers protected with TLS/SSL 256-bit encryption
• Server database stored with encryption
• Access permissions controlled through a strict Role-Based Access Control (RBAC) system
• Regular security audits conducted
• Database connections secured with firewall protection
• Staff data handling covered by training and recordkeeping

In the event of a data breach, we will notify and assist the affected players as quickly as possible.

7 Data Retention Period

We retain personal data only for as long as is necessary to provide our services or as required by law—

• Active account players: For the entire period the account remains open, and for the legally required period after it is closed
• Payment records: For the period specified under financial laws (counted from the date the transaction is completed)
• Support records: 3 years after the case is resolved (for dispute resolution purposes)
• Data no longer needed: Removed using the most privacy-protective method available (Anonymization / Deletion)

8 Players' Data Rights

As a zawgy9 platform player, you have the following rights regarding your personal data—

• Right to Access — Request to view the data we hold about you
• Right to Rectification — Request correction of any inaccurate or outdated personal data
• Right to Erasure — Request deletion of data that does not need to be retained by law
• Right to Restriction — Request that we limit how your data is used for certain purposes
• Right to Portability — Request that your data be sent to you in a usable format
• Right to Object — Object to the use of your data for advertising or profiling purposes

To exercise any of these rights, contact us at [email protected] and we will respond as quickly as possible. Please note that for some requests we may need to verify your identity first.

9 Policy on Minors

zawgy9 services are intended for players aged 21 and above only. Anyone under 21 is strictly prohibited from accessing and playing, and we commit to never collecting or storing their personal data.

If we become aware that a person under 21 has accessed our services, we will immediately suspend the account and delete all data collected. We may also notify the parent or guardian of the account holder.

10 Policy Changes

We may update this Privacy Policy when improvements to our service are made or legal changes occur. Players will be notified in advance of any major changes, and consent may be obtained before those changes take effect.

Continuing to play after a policy update will be taken as acceptance of the revised policy. If you have any concerns, you can reach us at [email protected] to discuss. The date of the latest revision will always be shown at the top of this policy page.

11 Contact Us

For any questions, requests, or matters related to this Privacy Policy, we have 24/7 Burmese-language support and the following contact channels ready —

• 24/7 Live Chat Support — Contact us in Burmese via Live Chat on the platform
• Email — [email protected]

Please be aware that when processing personal data amendment requests, we will verify your identity to confirm you are the account holder. Data-related requests will be responded to as quickly as possible.